FAQ

Welcome to Al Sirajj! Below are answers to common questions about our store, products, shipping, and more.

1. How do I place an order?

Ordering from Arab Luxe is easy!
1️⃣ Browse our products and select your favorite items.
2️⃣ Add them to your cart and proceed to checkout.
3️⃣ Enter your shipping details and choose a payment method.
4️⃣ Confirm your order, and we’ll take care of the rest!

2. What payment methods do you accept?

We accept:
✅ Cash on Delivery (COD) – Available for select locations.
✅ Credit/Debit Cards – Secure payments via [Your Payment Gateway].
✅ Bank Transfer – Contact us for details.

3. Do you offer Cash on Delivery (COD)?

Yes! We offer COD for select locations in Saudi Arabia. A small handling fee may apply.

4. How long does shipping take?

🚚  Shipping: 3-5 business days 
Delivery times may vary based on your location.

5. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. You can track your order.

6. What is your return and refund policy?

We accept returns for damaged, defective, or incorrect items within 7 days of delivery. Read our Refund Policy for details.

7. Can I cancel my order?

Yes, orders can be canceled within 24 hours of placement. Once shipped, cancellations are no longer possible.

8. Do you ship outside Saudi Arabia?

Currently, we only ship within Saudi Arabia. Stay tuned for updates on international shipping!

9. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect product, please contact us within 48 hours with photos at info@alsirajj.com or WhatsApp us at 03040644412

10. How do I contact customer support?

📧 Email: info@alsirajj.com
📞 WhatsApp: 03040644412
📸 Instagram: Al Sirajj KSA

We’re available Monday – Saturday, 10 AM – 8 PM (KSA Time).

Still have questions? Contact us, and we’ll be happy to assist you! 😊